Ordering Questions & Answers

Security

Here at Cork Art Supplies, we take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details are held on a secure web server, and when you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, why not give us a call on +353 (0)21 4277488

Cookies

Cookies are small text files placed on a computer by a website and transferred between the two. Cookies are used to remember settings for each user, for instance whether a user is logged into their account and/or to keep track of the current contents of a shopping cart. A fuller explanation of cookies and their uses can be found by clicking here to view a video by Google. The Cork Art Supplies webstore uses cookies to track a user's login and shopping cart status settings only. No personal or financial information is stored in them, additionally, because the Cork Art Supplies webstore uses no external advertising, no third-party cookies are used on our site.

Tracking Your Order

Orders which have a tracking reference with a prefix of 'CE' have been shipped with An Post and can be tracked by clicking here.

Payment

We accept the following debit and credit cards: Visa, MasterCard, Laser, and Maestro cards. Customers can also choose to pay using Paypal at the checkout. Cork Art Supplies Gift Tokens are also redeemable on this web site. We accept cheques and postal orders to the value of your order. Please contact us regarding this method of payment. 

**Unfortunately we do not accept swipe-only Maestro cards or American Express.

Order Errors

NB: If you have spotted an error after placing your order or wish to add an extra product, please PHONE us as soon as possible. You can contact us on +353 (0) 21 4277488 or +353 (0) 21 4223957.

Item Description

Cork Art Supplies takes great care with the descriptions of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and Cork Art Supplies cannot be held responsible for discrepancies, either real or perceived.

Value Added Tax (VAT)

All prices on this site include VAT.

Prices

The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax.

Items marked "web only special" denote prices which are available to webstore orders only - these prices are not available at our retail store.

Minimum Order Value

Presently the minimum order value is €15.00 inclusive of VAT. If you wish to place an order below this value, you can contact us by telephone or email, however please note that items purchased in this way may be slightly more expensive than the webstore price.

Order Confirmation

You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.

Goods out of stock

To prevent disappointment and delays in receiving orders, order items that are currently in stock.

If you place an order and the goods are out of stock we will inform you ASAP via email or telephone. Cork Art Supplies stock status is constantly updated but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order we will contact you with a revised dispatch date. We strive to ensure our stock counts are 100% accurate but errors can occur.

If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately (this will incur extra shipping charges).

Disclaimer

Cork Art Supplies reserves the right to alter without prior notice any content found within this Web site.  Cork Art Supplies and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Cork Art Supplies assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.