INFORMATION ON DELIVERY DELAYS

October Update from "An Post"

"We are experiencing issues with processing an unprecedented volume of items within our network. This, coupled with automation being installed in our Athlone Mails Centre in preparation for Peak Processing 2025, has put enormous pressure on our 2 fully operational hubs in Dublin and particularly Portlaoise.

We have commenced our Peak Processing strategy, several weeks earlier than planned, to deal with this volume surge. This includes extra staff, processing hours and vehicles.

We expect that we will be back to 95% next day delivery by the end of this week but please, bear with us, while we increase our processing capacity.

We apologise again for the inconvenience caused."

 

Why Haven't I Received My Order Yet?

Cork Art Supplies always aims to dispatch your order within 24 hours of it being placed (on working days). However, An Post have informed us that they are currently dealing with an unusually high volume of parcels. This means that once your order has left us, it may take a little longer than normal to reach you. Unfortunately this is beyond our control. We apologise for the inconvenience and appreciate your patience and understanding. Your tracking number can be found in the “Your order has now been shipped” email we sent you.

 

How Can I Track My Order?

You can track your order using your unique tracking code here: https://www.anpost.com/

 

What To Expect When Tracking Your Order?

When tracking your order using the number provided in your shipping email, you may see messages like “We have received information about your incoming item from the sender” or “An Post has not received your item yet”. This means your parcel has been collected from Cork Art Supplies but hasn’t been scanned into An Post’s system yet.

Please allow up to 96 hours for tracking information to update. If it hasn’t updated after that time, you can contact us via email at orders@corkartsupplies.com (or simply reply to your weborder email) and we’ll follow up with An Post. Apologies again for any inconvenience caused.